Question 1

When will my order be shipped?

Accepted Answer

All orders are typically shipped within a few days of your purchase. During peak periods, such as shop updates and the holiday season, shipping may take slightly longer.

If you need to receive your order by a specific date please don't hesitate to contact me at hello@theheadlessketcher.com

Question 2

How long does shipping take?

Accepted Answer

The time it takes for your order to reach you depends on your location. Here is an estimated detailed shipping time:

Europe: 1 to 2 weeks
USA and Canada: 2 to 3 weeks 
Australia and New Zealand: 4 weeks
Rest of the World: 4 weeks

Question 3

How do I track the status of my order?

Accepted Answer

Once your order is shipped, you will receive an automated shipping confirmation email containing a tracking number. This number allows you to follow the progress of your shipment through the courier company's website as well as your local postal services (e.g. USPS).

*Please note the shipping confirmation email is sent to the email address you used at checkout. If you cannot find this email, please check your spam folders and any old email addresses you may have used at checkout without noticing.

Question 4

How will my order be shipped?

Accepted Answer

I take great care in packaging all orders to ensure their safe arrival.

Prints up to A3' size are packaged in protective cellophane sleeves and shipped flat in reinforced cardboard packages. Larger A2' prints are placed in protective sleeves, rolled and mailed in reinforced cardboard tubes.

If your purchase contains prints of different sizes, including an A2' print, your entire order will be shipped together in a reinforced cardboard tube.

I always package orders in the most sustainable way possible, using only fully-recyclable materials, and with as minimum plastic items as possible.

Original art may be packaged with reused plastics such as bubble wrap for extra security.

Question 5

Duty and Customs Fees Notice!

Accepted Answer

Please take into consideration that international orders may be subject to import/customs taxes and/or fees upon arrival, which vary by country and are the buyer's responsibility.

The package containing your order is always shipped with the required customs form label required by the courier company for international shipments. 
Outside the EU, this label states the contents and purchase price of your order.

Queen Conch Prints - now available

When will my order be shipped?

How long does shipping take?

How do I track the status of my order?

How will my order be shipped?

Duty and Customs Fees Notice!

Peek behind the scenes